ROLES AND RESPONSIBILITIES

Key Accountability Areas

Key Activities

Policies, Processes and Procedures

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

Project Oversight and Management

• Define project timelines, deliverables and resource plans for cohesive program execution
• Ensure that projects are delivered on time, within scope, and on budget, and that all project deliverables meet established quality standards and client expectations
• Define project progress, providing regular and transparent updates to stakeholders, including the executive leadership team, clients, and project teams
• Define project schedules, resource allocation plans, and risk management plans, ensuring they are comprehensive, realistic, and aligned with project objectives and organizational standards
• Engage with technical department heads to ensure that project requirements, timelines, and resource needs are clearly communicated, understood, and agreed upon

Client Interaction and Relationship Management

• Ensure client satisfaction, addressing concerns, and managing expectations in collaboration with project managers Review the preparation and delivery of weekly project status reports to clients, ensuring accuracy, consistency, and alignment with established reporting standards, in collaboration with project managers and technical teams
• Ensure the timely and professional delivery of technical deliverables to clients, in accordance with project plans and contractual agreements
• Follow-up with clients regarding project milestones, deliverables, and dependencies, ensuring transparency and proactive communication throughout the project lifecycle
• Ensure that client expectations are effectively managed throughout the project lifecycle and are aligned with project objectives, scope, and deliverables, in collaboration with project managers and technical teams
• Maintain strong relationships with key stakeholders in client organizations, fostering trust, collaboration, and long-term partnerships

Financial Management and Invoicing

• Collaborate with the Finance department to ensure the timely and accurate issuance of invoices for completed project milestones and deliverables, and to facilitate the timely payment of invoices by clients
• Define project budgets and financial performance, providing regular reports and insights to the Finance department and the executive leadership team, and proactively identifying and addressing any budget variances or financial risks
• Ensure that all financial transactions related to projects are accurately recorded, tracked, and reported in accordance with established accounting principles and internal policies
• Define project expenses, ensuring adherence to approved budgets and proactively identifying and addressing any potential cost overruns