Key Accountability Areas

Key Activities

Sales Operations Management

• Assess and facilitate effective communication and collaboration between the sales, pre-sales, and procurement departments to ensure smooth and efficient operations across the sales cycle
• Handle the implementation, maintenance, and optimization of the Customer Relationship Management (CRM) system, ensuring data accuracy, integrity, and effective utilization by the sales and pre-sales teams
• Evaluate the daily operations of the Sales Operations team, ensuring efficient processes, workflows, and support for the sales and pre-sales teams
• Develop, implement, maintain, and regularly review comprehensive sales process documentation, including workflows, standard operating procedures (SOPs), and guidelines, to ensure consistency, efficiency, and compliance
• Monitor, analyze, and report on key sales metrics, performance indicators, and pipeline data to identify trends, opportunities, and areas for improvement in sales operations and performance
• Participate the sales operations team responsible for supporting the sales team

Performance Tracking and Analysis

• Develop, implement, and maintain a comprehensive set of key performance indicators (KPIs) to track and assess sales team performance, operational efficiency, and progress towards achieving sales targets
• Perform in-depth analysis of sales data, market trends, and performance metrics to identify opportunities for growth, areas for improvement, and potential risks, and provide actionable recommendations to the Sales Director
• Develop, maintain, and enhance dashboards and visualizations to communicate sales performance metrics, pipeline status, and other key data points effectively to the sales team, management, and other stakeholders

Process Optimization

• Continuously identify, evaluate, and implement opportunities for sales process optimization, automation, and improvement, leveraging industry best practices and innovative solutions to enhance efficiency and effectiveness
• Proactively solicit and gather feedback from the sales team, pre-sales team, and other stakeholders on existing sales operations processes, tools, and systems to identify areas for improvement and enhance user satisfaction
• Implement and maintain best practices for lead management, opportunity tracking, sales forecasting, and pipeline management, ensuring data accuracy, consistency, and alignment with overall sales strategy
• Participate in the effectiveness of sales initiatives, campaigns, and programs, and provide data-driven recommendations for adjustments, optimizations, and improvements to the Sales Director

Bid Management Coordination

• Monitor the entire bid management process, from RFP/RFQ receipt to proposal submission, ensuring timely, accurate, and compliant responses that align with client requirements and Haboob's capabilities
• Collaborate closely with the Pre-sales, and technical teams to ensure that bid strategies, technical solutions, and proposed pricing align with client requirements, technical feasibility, and profitability targets
• Develop and maintain a comprehensive repository of past bids, proposals, templates, and supporting documentation for future reference, knowledge sharing, and training purposes
• Continuously monitor the status of all ongoing bids and proposals, track deadlines, and provide regular updates to the sales team, management, and other relevant stakeholders